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Business Skills

Diverse qualifications to help train your office-based staff and grow your company…

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IPS’s apprenticeships in Business Skills can provide your learner with the necessary skills to work effectively in a variety of office-based roles. Our learners are able to boost their skills in key areas such as IT, customer service and team-leading that are integral in helping companies to achieve sales and meet targets on a day-to-day basis.

We can help provide training and qualifications in the following areas:


Business Administration

Level 2

Intermediate Business and Administration apprenticeships with IPS can give learners the training required to pursue Administrator, Office Junior, Receptionist or Junior Legal Secretary positions. IPS will train your learners to meet the day-to-day requirements of these positions and ensure business practices are run smoothly and to a high standard.

Level 3

Building upon the skills learners can pick up at intermediate level, the Advanced Business and Administration apprenticeships with IPS can give learners the training required to work in positions such as Administration Officer/Team Leader, Personal Assistant or Secretarial roles.

Customer Service

Level 2

Customer Service apprenticeships provide you with the knowledge and training to provide excellent customer service with the ability to go forward in a range of industries and job roles. Many apprentices will work in retail, financial services, call centres or hospitality companies. This intermediate course will prepare your Customer Service learner for trainee, assistant, representative or agent level.

Level 3

This advanced course will prepare your Customer Service learner for manager, coordinator or team leader level positions. Learners will gain the skills to develop their customer service practices, looking to build upon the Level 2 qualification.


Level 2

IPS offer Recruitment Resourcing apprenticeships for learners to prepare them and help them progress within a recruitment agency or other related companies. Learners will be trained in the various aspects of recruitment and helping match job vacancies with suitable employees.

Level 2 Framework (PDF)

Level 3

The Level 3 Recruitment apprenticeship with IPS is designed for Recruitment Consultants who have prior experience in the area, looking to build upon or demonstrate knowledge within their role. This qualification looks to support learners in various aspects of recruitment based positions, including working with employers to develop vacancies, advertising to prospective applicants and processing sent applications. Apprentices on this Level 3 course will be required to demonstrate the ability to complete tasks independently, organise activities and contribute to decision making.

Sales and Telesales

Level 2

Sales and Telesales apprentices play an integral role in helping companies to achieve sales, helping customers to buy the products or services that they require. IPS’s apprenticeships in this field equip learners with the skills and knowledge to progress in this field, covering all aspects of the sales process as well as customer relations. This intermediate apprentice will train learners to pursue Trainee Sales Advisor, Telesales Operator or Junior Sales Executive positions.

IT and Telecom Professionals

Level 2

IPS’s IT, Software, Web and Telecoms apprenticeships support IT companies to gain the skilled staff they need to ensure IT operations within their workplace to run effectively. Depending on what specialism you wish to train your apprentice in, an intermediate level qualification will train your individual to set up new equipment or update systems, or train them to work with customers to identify, troubleshoot and address IT faults.

Level 2 Framework (PDF)

Level 3

Depending on what specialism you require, an advanced level apprenticeship may have your learner working as a software developer creating applications and websites, or a software tester testing applications before they are released.

Level 3 Framework (PDF)

IT Users

Level 2

IT Users apprenticeship with IPS provides learners with the competence, skills and knowledge to work effectively and efficiently with IT systems, communications and productivity tools and software applications. The level 2 apprenticeship is suitable for learners looking to work in Data Administrator, entering and editing data using software such as Customer Relationship Management. Learners may also work with accounts, working with payroll and stock control systems. It provides clear progress from those with little experience of ICT who may be directed in its use to those who can diagnose issues and use ICT to solve them.


Level 3

The level 3 apprenticeship may have learners working as Website Managers, planning and contributing to designing websites, creating multimedia content for websites and working with IT professionals to build new sites. The qualification provides learning across a wide range of subjects that include a variety of software applications, setup and optimising computer systems and general use of ICT through 3 specific units in software, communication and user fundamentals that also map to Functional Skills ICT.

Team Leading and Management

Level 2 (Team Leading)

IPS offers apprenticeships in management to help those in or entering management roles ensure their places of work are ran effectively and maximise the potential of the business. The intermediate level apprenticeships offers training in monitoring work, giving feedback, briefing teams, supporting staff, resolving problems and ensuring effective customer service.

Level 3 (Management)

IPS offers apprenticeships in management to help those in or entering management roles ensure their places of work are ran effectively and maximise the potential of the business. The advanced level apprenticeships offers training in planning, allocating tasks and monitoring the work of a team, supporting team members, managing conflict, resolving issues, project management, agreeing budgets and ensuring excellent customer service.

Level 5 (Management)

he higher level Management apprenticeship offers training in informing strategic decision making, managing budgets, planning and implementing change and leading teams. The course is aimed at middle managers with responsibility for determining resource allocation and operational methods in their department or organisation.

Contact our Business Development team to speak to one of our experienced consultants who can help discuss your training and recruitment needs.

IPS Apprenticeships will ensure your apprenticeship position is effectively advertised, posting your vacancy on platforms such as the DirectGov Find an Apprenticeship website. We will shortlist and suggest suitable applicants to you, saving your company the headache of recruitment.

Once you have recruited your apprentice, IPS will help the individual to achieve their qualification, building the skills necessary for your business.

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More information

If you would like more information or would like to send us a message, our contact page lists all the various ways to get in contact with us.

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